Last updated: 05/27/2024

Please read these terms and conditions carefully before using Our Service.

VIRTUAL VENUS (also referred to as “the Company,” “We,” “Us,” or “Our” in this Agreement) refers to our website, including any related mobile or desktop applications, and any associated services offered by us.

Guidelines for handling complaints

At Virtual Venus, we are committed to providing a safe and positive experience for all members of our adult website. To uphold this commitment, we have developed a Complaint Policy & Procedures that ensures all complaints are handled fairly, promptly, and in compliance with all relevant laws and regulations. To report a complaint, users can reach out to our dedicated customer support team either through our website or via email. Our team is available 24/7 to address any complaints that we receive.

Upon receipt of a complaint, our team will initiate an investigation and work towards a swift resolution of the issue. We will keep the complainant updated throughout the process and strive to reach a fair and satisfactory resolution for all parties involved.

If the complainant is not satisfied with the resolution provided, they have the option to submit an appeal to our team. The appeal should include a detailed explanation of why they believe the resolution was unsatisfactory or unfair. Our team will conduct a further review and provide a final decision, which will be communicated to the complainant.

Our primary objective is to ensure that all complaints are handled promptly, fairly, and in compliance with relevant laws and regulations. We take all complaints seriously and endeavor to deliver the best possible experience for all of our adult membership site users.

Policy and Procedures for Managing Content

At Virtual Venus, we prioritize the safety and positive experience of all our users. To achieve this, we have put in place a comprehensive Content Management Policy & Procedures that ensures all content on our platform adheres to legal requirements and community standards.

User verification

To ensure that only adults legally allowed to view adult content access it, we require all users to verify their age and identity before accessing any adult content on our website.

Subscription Policy

Access to certain parts of the Service is only available through a paid Subscription. Depending on the type of Subscription you choose, you will be billed either monthly or annually in advance. Your Subscription will automatically renew at the end of each period under the same conditions unless you cancel it or Virtual Venus cancels it.

If you choose to cancel your Subscription renewal, you can do by contacting Virtual Venus. Please note that you will not receive a refund for any fees you have already paid for the current Subscription period, and you will have access to the Service until the end of your current Subscription period.

Rate Limits.

To maintain the functionality and performance of the site, Virtual Venus reserves the right to impose rate limits on users of the Service, whether Premium or Free. These rate limits may restrict the frequency and volume of requests made to the Service and may be adjusted at any time at the sole discretion of Virtual Venus. Users are expected to comply with any rate limits imposed and acknowledge that exceeding such limits may result in temporary or permanent suspension of their access to the Service.

Account Suspension.

We reserve the right to suspend or terminate your account without prior notification or explanation if we determine, at our sole discretion, that you have generated objectionable images using our website’s Custom Prompt feature. Objectionable images include, but are not limited to, images that contain violence, hate speech, or any other content that violates ethical or legal standards. We take the creation and sharing of such content seriously and maintain a zero-tolerance policy.

Billing.

You are responsible for providing accurate and complete information about your account to Virtual Venus. It is your responsibility to update including your email address and payment information, so that we can process your transactions and contact you as necessary.

Fee Changes.

Virtual Venus may modify Subscription fees at any time at its sole discretion. Any changes to Subscription fees will become effective at the end of the current Subscription period.

Virtual Venus will provide you with reasonable notice of any changes to Subscription fees, giving you the opportunity to terminate your Subscription before the changes take effect. By continuing to use the Service after the Subscription fee changes come into effect, you agree to pay the modified Subscription fee.

Refunds.

Except as required by law, payments are non-refundable, including fees and other charges.

Your Content.

You retain your intellectual property ownership rights over the contents you submit to us. We will never claim ownership of your content, but we do require a license from you in order to use it.

When you use Virtual Venus or its associated Services to upload, share, or otherwise transmit content covered by intellectual property rights, you grant to us a non-exclusive, royalty-free, transferable, sub-licensable, worldwide license to use, distribute, modify, run, copy, publicly display, translate, or otherwise create derivative works of your content in a manner that is consistent with our Privacy Policy.

The license you grant us can be terminated at any time by deleting your content or account. However, to the extent that we (or our partners) have used your content in connection with commercial or sponsored content, the license will continue until the relevant commercial or post has been discontinued by us.

You give us permission to use your username and other identifying information associated with your account in a manner that is consistent with your privacy preferences, and our Privacy Policy.

Changes to this Terms of Service.

We reserve the right to update or make changes to this TOS from time to time in our sole discretion, and we may notify you of changes by making the revised version of this TOS accessible through the WEB APP, which changes will become effective immediately. Please return to this TOS periodically to ensure familiarity with the latest version of this TOS, so that you can determine when this TOS was last revised by referring to the “Date of Revision” at the top of this TOS. If you do not agree with the revised TOS, you have the right and should immediately stop using the WEB APP, your continued access or use of the WEB APP after any changes to this TOS have been posted means your agreement and consent to such changes.

We reserve the right to change the Services scope listed herein and change charging standard applicable to the Services at any time for any reason in our sole discretion and without notice. We are entitled to stop or restrict provision of the Services in full or in part toward a certain user. We retain powers to discontinue provision and/or support of the Services without any prior notice.

Termination. Assignment.

This Terms of Service (TOS) will continue in effect until terminated by either you or us as set out below. You may terminate this TOS at any time by ceasing your access and use of the WEB APP. We may terminate this TOS and your right to access or use the WEB APP, with or without notice to you, for any reason, including suspected breach of this TOS by you.

We reserve and retain the rights to assign, transfer or subcontract the Services to any third parties. Notice will be posted on the WEB APP and your continuing use or update of the WEB APP means your consent to such assignment.